--- title: Sending Ad-Hoc Emails to Customers description: This article entails how a Manage Receivables user can send reminder emails to their customers. --- [Skip to content](https://knowledgebase.centime.com/support/sending-a-reminder-email-to-the-customer#main-content) English - United States Show submenu for translations [![Centim App Logo-1](https://knowledgebase.centime.com/hubfs/Centim%20App%20Logo-1.svg)](https://knowledgebase.centime.com/support?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://www.centime.com/company/contact-us) [Contact us](https://www.centime.com/company/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Centime Knowledge Base](https://knowledgebase.centime.com/support?hsLang=en-us) 2. [Manage Receivables](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us) 3. [Collections & Collaboration](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#collections-collaboration) June 10, 2025 # Sending Ad-Hoc Emails to Customers ## Learn how to send ad-hoc emails to customers from Centime. ### 🖐️ Sending Ad-Hoc Emails Ad-hoc emails can be sent from the Receivables module of Centime. Emails can be sent from both the Unpaid Invoices and Customers tabs.    #### 🧾 Invoice Emails ![](https://knowledgebase.centime.com/hs-fs/hubfs/image-png-May-01-2025-07-58-04-8195-PM.png?width=670&height=349&name=image-png-May-01-2025-07-58-04-8195-PM.png) From the **Unpaid Invoices** tab, you can send your customers an email with specific invoice details. This email includes the invoices as a PDF attachment and a table with relevant invoice details.  1. Navigate to the **Unpaid Invoices** tab. 2. Click **Send Email**. 3. Select one or more invoices. If you select multiple invoices for the same customer Centime will consolidate these into 1 email. 4. Preview and customize the email content. 5. Ad-hoc emails are sent to contacts with roles that are of type communication contact. 6. Click **Send**. 💡 Use ad-hoc reminders as a final gentle nudge before escalating collection efforts. Personalizing your message can significantly improve response rates.   #### 👥 Customer Emails ![](https://knowledgebase.centime.com/hs-fs/hubfs/image-png-May-01-2025-07-58-45-5523-PM.png?width=670&height=356&name=image-png-May-01-2025-07-58-45-5523-PM.png) From the **Customer** tab, there are a few different types of emails you can send:  1. **Send Statement:** This uses the monthly statement template. You **cannot** edit this email before sending it. 2. **Send Email:** This sends the customer an email with a button to the customer portal. This is great for customer updates.  1. 💡 Customer emails are great for broadcasting general updates to all your customers. 3. **Enroll in autopay:** This asks your customer to enrol in autopay.   ### 🧾 Customize email templates ![](https://knowledgebase.centime.com/hs-fs/hubfs/image-png-May-01-2025-07-57-09-5951-PM.png?width=670&height=343&name=image-png-May-01-2025-07-57-09-5951-PM.png) - **Templates**: Email templates for ad-hoc communications are managed under Settings \> Receivables \> General Settings and within Workflows. Updating these templates ensures a more streamlined experience when sending emails manually, reducing the need for repeated custom edits. - **Sender information:** Emails appear to come from your designated **primary AR contact**, adding a personal touch. - **Technical delivery:** While the sender appears as your AR contact, the email is technically delivered via **reminders@centime.com** to ensure reliability. - **Customer replies:** Replies are routed to the primary AR contact or the sender of the automated AR campaign. Reminder emails in Centime give you the flexibility to automate follow-ups or manage them manually, ensuring that each message is timely, consistent, and directed to the appropriate contact.   #### 🔁 Sending Reminder Emails Through Workflows When customers are enrolled in a workflow, reminder emails are sent automatically based on the schedule you configure. This allows you to follow up consistently on unpaid invoices without manual effort. To learn more about setting up a workflow, [visit the Workflow Setup Guide](https://knowledgebase.centime.com/support/workflow-basics-and-invoice-level-workflows?hsLang=en-us).   - [Getting started with Centime](https://knowledgebase.centime.com/support/getting-started-with-centime?hsLang=en-us#main-content) - [Post-integration Setup](https://knowledgebase.centime.com/support/getting-started-with-centime?hsLang=en-us#post-integration-setup) - [Centime basics](https://knowledgebase.centime.com/support/getting-started-with-centime?hsLang=en-us#centime-basics) - [Manage Payables](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#main-content) - [Introduction and Configuration](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#introduction-and-configuration) - [Invoice Automation](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#invoice-automation) - [Document Splitter](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#document-splitter) - [Advanced NetSuite workflow support](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#advanced-netsuite-workflow-support) - [Payment Automation](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#payment-automation) - [Payment Methods](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#payment-methods) - [Manage Receivables](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#main-content) - [Create your Receivables Strategy](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#create-your-receivables-strategy) - [Introduction to the Receivables Module](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#introduction-to-the-receivables-module) - [Collections & Collaboration](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#collections-collaboration) - [CentimePay](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#centimepay) - [Merchant Services](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#merchant-services) - [Cash Application](https://knowledgebase.centime.com/support/manage-receivables?hsLang=en-us#cash-application) - [Cash Flow Workbench](https://knowledgebase.centime.com/support/cash-flow-workbench?hsLang=en-us#main-content) - [Overview](https://knowledgebase.centime.com/support/cash-flow-workbench?hsLang=en-us#overview) - [Using Cash Flow Workbench](https://knowledgebase.centime.com/support/cash-flow-workbench?hsLang=en-us#using-cash-flow-workbench) - [Cash Flow Settings](https://knowledgebase.centime.com/support/cash-flow-workbench?hsLang=en-us#cash-flow-settings) - [Monitor KPIs](https://knowledgebase.centime.com/support/monitor-kpis?hsLang=en-us#main-content) - [Overview](https://knowledgebase.centime.com/support/monitor-kpis?hsLang=en-us#overview) - [CentimeCredit](https://knowledgebase.centime.com/support/centimecredit?hsLang=en-us#main-content) - [Getting Started](https://knowledgebase.centime.com/support/centimecredit?hsLang=en-us#getting-started) - [Banking](https://knowledgebase.centime.com/support/banking?hsLang=en-us#main-content) - [Manage Banking](https://knowledgebase.centime.com/support/banking?hsLang=en-us#manage-banking) - [Product Release Notes](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#main-content) - [2026 Releases](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#2026-releases) - [2025 Release](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#2025-release) - [2024 Releases](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#2024-releases) - [2023 Releases](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#2023-releases) - [2022 Releases](https://knowledgebase.centime.com/support/product-release-notes?hsLang=en-us#2022-releases) - [Customer Portal](https://knowledgebase.centime.com/support/customer-portal?hsLang=en-us#main-content) - [Using the Customer Portal](https://knowledgebase.centime.com/support/customer-portal?hsLang=en-us#using-the-customer-portal) [![Centim App Logo](https://knowledgebase.centime.com/hubfs/Centim%20App%20Logo.svg "Centim App Logo")](https://knowledgebase.centime.com/support?hsLang=en-us) 123 Waverly Pl., Boston, MA 02135 Copyright © 2024, Centime, Inc.