--- title: My supplier received a different amount from what I paid or didn't receive any payment at all description: My supplier received a different amount from what I paid or didn't receive any payment at all --- [Skip to content](https://knowledgebase.centime.com/support/my-supplier-received-a-different-amount-from-what-i-paid-or-didnt-receive-any-payment-at-all#main-content) English - United States Show submenu for translations [![Centim App Logo-1](https://knowledgebase.centime.com/hubfs/Centim%20App%20Logo-1.svg)](https://knowledgebase.centime.com/support?hsLang=en-us) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://www.centime.com/company/contact-us) [Contact us](https://www.centime.com/company/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Centime Knowledge Base](https://knowledgebase.centime.com/support?hsLang=en-us) 2. [Manage Payables](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us) 3. [Payment Automation](https://knowledgebase.centime.com/support/manage-payables?hsLang=en-us#payment-automation) November 27, 2024 # My supplier received a different amount from what I paid or didn't receive any payment at all 1. First, please confirm the payment date and details with the customer. 2. Next, check your general ledger and bank statement to see if the payment is reflected. 3. Some payments might be in process or not posted yet. 4. You can also check the last sync between Centime and your general ledger. 5. To check sync status, log in to Centime and click on the Sync Status icon at the top or far left toolbar. 6. 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