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Centime Sync Overview: Controls, Integrations, and Troubleshooting

A guide to Centime’s security framework and accounting system integration. Learn how sync works across platforms, manage settings, troubleshoot failures, and maintain data accuracy with confidence.

🔐 Security & Access Controls

Centime is built on a robust security framework that meets financial software compliance standards. It includes:

  • ✅ Company-level verification (KYB)

  • 👤 User-level verification (KYC, email validation)

  • 🔐 Two-factor authentication

  • 🔧 Role-based permissions to ensure users access only what they are authorized to.

🔄 Accounting System Integration

Centime connects directly with your accounting system to keep data synchronized.

🔁 Automatic Sync

Data syncs automatically based on your accounting system:

  • QuickBooks: Every hour

  • NetSuite: Every hour

  • Sage Intacct: 7:45 AM, 11:45 AM, 1:45 PM, 4:45 PM ET

⚙️ Sync Controls

You can manage sync settings in Settings > General Ledger:

  • 🚫 Disable Auto Sync: Settings > General Ledger > Sync Settings

  • 📊 View Sync Status & Synced Items: Settings > General Ledger > Sync Status

  • 🔄 Trigger a Manual Sync: Available both in Settings and the Top Navigation Bar

Handling Sync Failures

Occasional sync failures are normal and typically resolved in the next automatic sync. Centime actively monitors sync failures and will reach out if there seems to be an issue causing the sync to fail. 

  • 🔍 Partial syncs may still succeed for some data.

  • 🧾 Review sync details and history under Settings > General Ledger to:

    • See which items failed

    • Understand when the last successful sync occurred

    • Gauge how long an issue has persisted

  • ⏱️ Manual syncs are always available if needed.

 ⚠️ If a sync continues to fail create a ticket by emailing cs@centime.com.