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Email Delivery Visibility for Collections

Email reminders are a vital part of your collections strategy. It's equally important to know whether your emails have been successfully delivered, so you can take action if invoices aren’t reaching your customers.

🚨 Email Failure Alerts

Centime helps you monitor delivery issues directly in the Receivables module:

  • A red envelope icon indicates that the most recent email to that customer failed or bounced.

  • A red exclamation point indicates when a customer profile does not have a communication contact. 

  • These alerts appears at the invoice or customer level, helping you identify delivery issues at a glance.

🔍 Check Email Delivery Status

To view detailed delivery information:

  1. Open the invoice or customer history.

  2. Click Request Delivery Status next to any sent email.

  3. To ensure you’re seeing the latest update, click Refresh after requesting the status.

Monitoring email delivery ensures your reminders are seen—and your invoices get paid faster. Let us know if you need help updating email addresses or resending reminders.